Map
We sit with your sales, service, and support staff and write down how each job is handled today.
Ghostrun™ for Life Sciences AI automation and support for lab equipment companies
A Ghostrun Solutions Lead builds and runs the workflows behind your marketing, customer records, installed equipment, and service work. We keep them working and update them when your products, dealers, or service plans change.
What we automate
The work behind every unit you sell.
Companies that make chambers, incubators, cabinets, freezers, and ovens all handle the same jobs: quote requests, warranty records, validation visits, and service calls. We automate them from start to finish.
Marketing
Quote requests and leads
- Send each quote request to the right sales rep or distributor by product and region.
- Add trade show and webinar leads to your customer list and send each one a follow-up email.
- Show your team which leads have not been contacted yet.
Customer records
Customers, units, and warranties
- Keep one record for each customer with every unit they own, by model and serial number.
- Fill in warranty registrations and work out each warranty end date from your terms.
- Find every owner of a model when you need to send an update or a recall notice.
Equipment management
Installation, validation, and calibration
- Schedule installation, IQ/OQ/PQ, and calibration visits, and track when each one is due again.
- Save each report and certificate with the serial number of the unit.
- Remind customers before a service contract or a calibration runs out.
Service
Service requests and parts
- Read service requests from web forms and email, match each one to the unit, and check the warranty.
- Send each job to a factory technician or an authorized service partner.
- Check parts orders against the model and serial number before they ship.
Managed Services
We build it, run it, and keep it current.
Your Solutions Lead learns how your team handles each job today, builds the workflows, connects them to your systems, and keeps them running.
Build
We build the workflows, connect your website forms, email, and business systems, and test them with your team.
Run
We watch every run, fix problems, and update the workflows when you add a product, a dealer, or a service plan.
Common questions.
Do we need developers on staff?+
No. Managed Services builds and runs the workflows for you. If you have developers, they can build in Ghostrun too.
Which systems does Ghostrun work with?+
Ghostrun connects to your website forms, email, and the business systems you already use. We confirm the list on the fit call.
Where does our data live?+
Hosted runs in our cloud. Isolated runs in a cloud account of your own that we manage. Dedicated runs inside your own AWS account.
How do we start?+
Bring one job, such as quote requests or service calls, to a 20-minute fit call. We will show you how it would work.
Other industries
See what we automate in other industries.
Book a 20-minute fit call
Bring one job your team handles every week. We will show you how Ghostrun would run it.